Terms of Service

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Acceptance of Terms

Welcome to Punch Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("we," "us," "our," or "Company"), governing your access to and use of the website located at pizzpunch.digital (the "Website"), as well as any related services, mobile applications, online ordering platforms, loyalty programs, and any other digital or physical services offered by Punch Pizza (collectively, the "Services").

By accessing the Website, creating an account, placing an order, subscribing to any newsletter or promotional communication, or otherwise engaging with our Services in any capacity, you expressly acknowledge and agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and all applicable local, state, and federal laws and regulations of the United States of America.

If you do not agree to these Terms in their entirety, you must immediately discontinue use of our Website and Services. Your continued use of the Website following the posting of any modifications to these Terms shall constitute your acceptance of such modifications.

These Terms apply to all visitors, registered users, customers, and all other persons who access or use the Services. If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall refer to both the individual and that entity.

2. Description of Services

Punch Pizza is a food service company specializing in the preparation, sale, and delivery (where applicable) of pizza and related food and beverage products. Our Services include, but are not limited to, the following:

• Online Ordering: The ability to browse our menu, customize food items, and place orders for pickup or delivery through our Website at pizzpunch.digital.
• In-Store Services: Dine-in, carry-out, and curbside pickup at our physical locations.
• Delivery Services: Home or office delivery of food orders, subject to delivery zone availability, minimum order requirements, and applicable delivery fees.
• Loyalty and Rewards Programs: Membership in any loyalty or rewards program offered by Punch Pizza, subject to separate program terms and conditions.
• Promotional Offers: Access to special deals, coupons, discount codes, and limited-time promotional offers communicated through the Website, email, or other digital channels.
• Customer Account Management: The ability to create and manage a personal account to track orders, save preferences, and manage payment methods.
• Catering and Group Orders: Catering services for events, corporate functions, and large group orders, subject to advance notice and minimum order requirements.
• Nutritional and Allergen Information: General guidance and disclosure regarding ingredients, nutritional content, and common allergens present in our menu items.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time, with or without prior notice, at our sole discretion. Punch Pizza shall not be liable to you or any third party for any modification, suspension, or discontinuation of any Service or portion thereof.

3. Eligibility and User Accounts

To use certain features of our Services, including placing online orders or enrolling in our loyalty program, you may be required to create a registered user account. By creating an account, you represent and warrant that:

• You are at least eighteen (18) years of age, or you are at least thirteen (13) years of age and have obtained verifiable parental or legal guardian consent;
• You are a resident of the United States or otherwise legally authorized to use our Services;
• All registration information you submit is truthful, accurate, current, and complete;
• You will maintain the accuracy of such information and promptly update your account if any information changes;
• You are not prohibited from receiving services under the laws of the United States or any other applicable jurisdiction.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. Punch Pizza shall not be liable for any losses or damages arising from your failure to safeguard your account credentials.

4. User Obligations and Prohibited Activities

As a condition of your use of our Services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances. You further agree to use the Website and Services only for lawful purposes and in accordance with these Terms.

4.1 General Obligations

• Provide accurate, current, and complete information when placing orders or creating an account;
• Pay for all orders and services you purchase in a timely and complete manner;
• Comply with all applicable health, safety, and food handling guidelines;
• Use the Website and Services in a manner consistent with all applicable laws and regulations;
• Respect the intellectual property rights of Punch Pizza and all third parties.

4.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities in connection with your use of the Website or Services:

• Using the Website or Services for any fraudulent, deceptive, or unlawful purpose, including placing fake orders or submitting false payment information;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Attempting to gain unauthorized access to any portion of the Website, its related systems, networks, or servers;
• Interfering with or disrupting the integrity or performance of the Website or any related systems or networks;
• Uploading, transmitting, or distributing any malicious code, viruses, spyware, Trojan horses, or any other harmful software or technology;
• Scraping, crawling, or otherwise extracting data from the Website without our express written consent;
• Using automated bots, scripts, or other automated means to access or interact with the Website;
• Harassing, abusing, threatening, or otherwise causing harm to Punch Pizza employees, contractors, or other users;
• Engaging in any activity that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Services;
• Circumventing any technological measures designed to protect the Website or its content;
• Reproducing, copying, selling, reselling, or exploiting any portion of the Website or Services without our express written permission;
• Using any promotional code, coupon, or discount offer in a manner inconsistent with its stated terms, including any attempt to stack, duplicate, or fraudulently redeem offers;
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Punch Pizza or its users or expose them to liability.

Violation of any of the above prohibited activities may result in the immediate suspension or termination of your account, cancellation of any pending orders, and potential referral to appropriate law enforcement authorities. We reserve all legal rights and remedies available to us in connection with any prohibited activity.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

All orders placed through the Website are subject to acceptance and availability. We reserve the right, at our sole discretion, to refuse or cancel any order at any time for any reason, including but not limited to: item unavailability, errors in pricing or product descriptions, suspected fraud, or inability to verify payment information. If your order is cancelled after payment has been processed, you will receive a full refund using the original payment method.

5.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices listed do not include applicable federal, state, or local sales taxes unless expressly stated. Any applicable taxes will be calculated and disclosed at checkout prior to your confirmation of the order. Punch Pizza complies with all applicable federal and state tax laws and regulations.

5.3 Payment Methods

We accept payment through the methods displayed on the Website at the time of your order, which may include major credit and debit cards (Visa, MasterCard, American Express, Discover), digital wallets, and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount, including applicable taxes and fees, to that payment method.

5.4 Refund and Cancellation Policy

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you are dissatisfied with your order due to our error (e.g., incorrect items, missing items, or food quality issues), please contact us at [email protected] within twenty-four (24) hours of receiving your order. We will evaluate your claim and, at our sole discretion, offer a replacement, store credit, or refund as appropriate. We are not required to provide refunds for change-of-mind cancellations once food preparation has commenced.

5.5 Delivery Fees and Minimum Orders

Delivery services may be subject to minimum order requirements and delivery fees, which will be disclosed at the time of checkout. Delivery zones, fees, and estimated delivery times are subject to change without notice. Estimated delivery times are approximations only and are not guaranteed.

6. Intellectual Property Rights

All content, materials, and features available on or through the Website and Services, including but not limited to text, graphics, logos, icons, images, photographs, audio and video clips, digital downloads, data compilations, software, and the overall look and feel of the Website (collectively, "Content"), are the exclusive property of Punch Pizza or its content suppliers and are protected by applicable United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Punch Pizza name, logo, and all related product and service names, design marks, and slogans are registered or common law trademarks of Punch Pizza in the United States and/or other jurisdictions. You may not use any of our trademarks without our prior written consent. All other trademarks referenced on the Website are the property of their respective owners.

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use for the purpose of placing orders and using our Services. This license does not include the right to:

• Reproduce, modify, distribute, display, perform, or create derivative works of any Content;
• Use the Content for any commercial purpose or for any public display;
• Reverse engineer, decompile, or disassemble any software or technology used to operate the Website;
• Remove any proprietary notices or labels from the Content;
• Use any meta tags or other hidden text utilizing Punch Pizza's name or trademarks without our express written consent.

Any unauthorized use of our intellectual property immediately and automatically terminates the limited license granted herein and may result in legal action. We actively monitor and enforce our intellectual property rights to the fullest extent permitted by law.

7. Food Safety, Allergen Disclaimer, and Nutritional Information

Punch Pizza takes food safety and quality seriously. However, we are required to inform you of the following important disclaimers regarding our food products:

Nutritional and caloric information provided on our Website is based on standard recipes and serving sizes and is provided for general informational purposes only. Actual nutritional values may vary depending on ingredient substitutions, preparation variations, and portion sizes. This information should not be used as a substitute for professional nutritional or medical advice.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, MATERIALS, AND PRODUCTS OFFERED BY PUNCH PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE;
• WARRANTIES THAT THE WEBSITE WILL OPERATE ERROR-FREE, UNINTERRUPTED, SECURELY, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, CURRENTNESS, OR AVAILABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR ANY PARTICULAR DIETARY REQUIREMENT OR HEALTH CONDITION.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent required by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, BUSINESS, OR ANTICIPATED SAVINGS;
• LOSS OF DATA OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR ACCOUNT;
• ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE BY ANY THIRD PARTY.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states, including certain consumer-friendly jurisdictions, may not allow the exclusion or limitation of incidental, consequential, or certain other types of damages. In such states, our liability shall be limited to the greatest extent permitted by applicable state law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or access to the Website or Services;
• Your violation of these Terms of Service;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party right, including any intellectual property right, privacy right, or right of publicity;
• Any content, information, or data you submit, post, or transmit through the Website;
• Any fraudulent, willful, or negligent act or omission by you in connection with the Services;
• Your misuse of any promotional offer, discount code, or loyalty program benefit.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate fully with us in asserting any available defenses and to not settle any such claim without our prior written consent.

11. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Punch Pizza (for example, third-party payment processors, social media platforms, or delivery partner services). These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by Punch Pizza of the linked website or its content.

Punch Pizza has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. You acknowledge and agree that Punch Pizza shall not be responsible or liable, directly or indirectly, for any damage, loss, or liability caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, or services available through such linked websites.

We strongly encourage you to review the terms and privacy policies of any third-party websites or services you visit through links on our Website.

12. Governing Law and Jurisdiction

These Terms of Service and all matters arising out of or related to them, your use of the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Punch Pizza's principal place of business is located, without regard to any conflict of law provisions or your state or country of residence.

To the extent permitted by law, any legal action or proceeding relating to your access or use of the Website or Services shall be instituted in the federal or state courts having competent jurisdiction over Punch Pizza's place of business. You and Punch Pizza hereby consent to the personal jurisdiction of, and waive any objection to, venue and personal jurisdiction in such courts.

In addition to the foregoing, these Terms are subject to and incorporate applicable provisions of the following federal and state laws:

13. Dispute Resolution and Arbitration Agreement

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Punch Pizza at [email protected] and provide a written description of your claim or dispute, the relief you seek, and your contact information. Punch Pizza will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

Except for claims that qualify for resolution in small claims court, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Website, or the Services shall be resolved exclusively through final and binding arbitration, rather than in a court of law. The arbitration shall be conducted by a nationally recognized arbitration organization in accordance with its then-current commercial arbitration rules.

The arbitrator shall have the authority to grant any remedy or relief that a court of competent jurisdiction could order or grant. The arbitrator's award shall be final and binding on all parties and may be confirmed and enforced in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PUNCH PIZZA.

13.4 Exceptions

Notwithstanding the foregoing arbitration agreement, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other proprietary rights.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. You may terminate your use of the Services at any time by discontinuing your use of the Website and, if applicable, deleting your account.

Punch Pizza reserves the right, in its sole and absolute discretion, to:

• Suspend or terminate your account and access to the Services at any time, with or without cause or prior notice;
• Cancel any pending orders in the event of termination;
• Remove or disable any content, account, or other information associated with you from the Website.

Grounds for termination may include, but are not limited to: violation of these Terms, fraudulent or illegal activity, abuse of our promotional offers or loyalty program, non-payment of amounts owed, or at our sole discretion for any business reason.

Upon termination of your account or access to the Services for any reason, the following provisions shall survive and remain in full force and effect: Sections 6 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 12 (Governing Law), 13 (Dispute Resolution), and all other provisions which by their nature should survive termination.

15. Changes to These Terms

Punch Pizza reserves the right to modify, update, revise, or replace these Terms at any time, at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Website at pizzpunch.digital;
• Send a notification email to registered users at the email address on file, where reasonably practicable.

Your continued use of the Website or Services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed about our policies. If you do not agree to any revised Terms, you must immediately discontinue your use of the Website and Services.

We may also make non-material changes to these Terms from time to time, such as corrections of typographical errors or formatting changes, which will not require notice to you and will be effective immediately upon posting.

16. Privacy and Data Protection

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in connection with your use of the Services.

For customers who are residents of California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including your rights to know, delete, correct, and opt out of the sale or sharing of your personal information. For more information, please review our Privacy Policy or contact us at [email protected].

17. Promotions and Coupon Codes

From time to time, Punch Pizza may offer promotional discounts, coupon codes, referral credits, or other special offers. Such promotions are subject to their own specific terms and conditions, which will be disclosed at the time of the promotion. General conditions applicable to all promotions include:

• Promotions are valid only for the period and geographic area specified;
• Promotions may not be combined with other offers unless expressly stated;
• Promotions are non-transferable and have no cash value;
• We reserve the right to modify or cancel any promotion at any time without notice;
• Any abuse of promotional offers, including but not limited to creating multiple accounts to obtain multiple uses of a single-use promotion, may result in account suspension and cancellation of orders.

18. Accessibility

Punch Pizza is committed to making its Website accessible to all individuals, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing any portion of our Website, please contact us at [email protected] so that we may assist you and address any accessibility issues.

19. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics or public health emergencies, war, terrorism, civil unrest, government action or regulation, labor disputes or strikes, power or internet outages, supply chain disruptions, or any other event of force majeure. In such circumstances, our obligations will be suspended for as long as the force majeure event continues, and we will use commercially reasonable efforts to resume performance as soon as practicable.

20. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or unenforceable under applicable law, such provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the parties agree to cooperate in good faith to replace such provision with a lawful and enforceable provision that achieves, to the greatest extent possible, the original intent and economic effect of the severed provision.

21. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on the Website, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of Punch Pizza. A waiver of any breach or default shall not be deemed a waiver of any subsequent breach or default.

22. No Third-Party Beneficiaries

These Terms are for the sole and exclusive benefit of you and Punch Pizza. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms, except as expressly set forth herein.

23. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent, and any purported assignment in violation of this provision shall be null and void. Punch Pizza may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

24. Electronic Communications and Notices

By using the Website or Services, you consent to receive electronic communications from Punch Pizza, including notices, disclosures, and other communications via email, text message, push notification, or by posting to the Website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

To opt out of marketing emails, you may click the "unsubscribe" link in any promotional email or contact us at [email protected]. Please note that opting out of marketing communications does not affect transactional or order-related communications.

25. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services, please contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.